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Data Breach Support Specialist

First Watch Technologies
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🚨 WE ARE HIRING! 
Special Project - Remote - Part-Time 

Data Breach Support Specialists 💻📞


WE ARE HIRING IN ALL STATES NOW!

📩 Apply by sending your resume to: jobs@firstwatchservice.com
 

About the Company

First Watch Data Breach Solutions LLC is a technology solutions company dedicated to helping businesses protect their assets from the devastating effects of data breaches and identity theft. We are committed to setting a higher standard for fraud protection.

 

Position Summary

We are seeking a detail-oriented Data Breach Support Specialist to join our call center team. In this role, you will assist individuals who may have been affected by a data breach by providing critical information, answering inquiries, and guiding them through available support options. Your ability to communicate clearly and empathetically will be essential in helping individuals navigate this sensitive situation.

 

Key Responsibilities

  • Handle inbound calls from individuals impacted by a data breach who have received a notification.
  • Provide accurate information using FAQs provided by our clients regarding the breach and its potential effects.
  • Answer questions and guide individuals through available support options.
  • Maintain professionalism and confidentiality when handling sensitive personal information.
  • Escalate complex cases when appropriate.

 

Qualifications

  • Proficiency in computer navigation, data entry, and multitasking in a fast-paced environment.
  • Previous customer service or call center experience preferred.
  • Strong communication and active listening skills.
  • Ability to remain calm and professional in sensitive situations.
  • Basic understanding of data privacy and security concepts is a plus.
  • Attention to detail is essential.
  • Bilingual is a plus.

 

Why Join Us?

  •  Flexible Part-Time Hours: Available Times from 9:00am-9:00pm Monday - Friday and 9:00am-5:30pm Saturday and 10:00am - 4:00pm Sunday (EST).
  • Great for Students: Ideal for college students or those seeking a job that accommodates academic commitments.
  • Make an Impact: Help individuals navigate sensitive data breach situations with clear and compassionate support.
  • Supportive Team Environment: Training provided to set you up for success.
  • Family-First Culture: We prioritize a supportive and inclusive work environment that values work-life balance and personal well-being.
  • Highly Competitive Hourly Wage.

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