Dispatch Assistant
Job Summary
We are seeking a detail-oriented, organized and experienced Dispatch Assistant to join our team. The Dispatch Assistant will be responsible for coordinating and scheduling transportation activities to ensure timely delivery of goods
Essential Job Duties
- Coordinate and schedule truck and driver movements, confirm reservations, and dispatch service providers.
- Communicate with drivers and field units, managing customer pickups, replying to information about orders, traffic, and other relevant details.
- Proactive monitoring and tracking critical shipments to ensure timely delivery
- Maintain accurate records of all dispatches, orders, delivery information, proof of delivery, tracking information, including data entry and updates in computer systems.
- Handle external and internal inquiries, address any issues or concerns related to deliveries or services, evaluate their urgency and provide first-level support.
- Ensure all operations comply with relevant safety regulations and company policies
- Other duties as assigned
Qualifications
- Bachelor’s degree in business, logistics or relevant fields.
- Strong attention to detail and process required, and multi-tasking abilities
- Solid understanding of web-based and windows-based computer applications
- Strong customer service / support and problem resolution skills required
- Solid judgement skills and sense of urgency required
Benefits
- Medical insurance fully paid by the company
- 5 days of paid sick leave
- 5 days of paid annual leave (for employees with over one year of service)
- 7 days of paid public holidays