Alternative Dispute Resolution Program Coordinator

The Program Coordinator, under the direction of the Director of Mediation Services, will be responsible for assisting with the coordination of dispute resolution services referred by the courts and communities with whom we partner. The position is funded in large part by a grant from the New York State Office of Court Administration. Mediation Matters, Inc. was founded in 1979 as a non-profit, community-based organization to provide the skills and processes that help people handle conflict in a constructive way. The Center specializes in providing mediation and conflict resolution skills, training and consulting. We provide services within Albany, Rensselaer, Saratoga, Schenectady, Warren, and Washington Counties. Offices are located in Albany, Saratoga Springs, and Schenectady NY. Organizational Values: We first ground our work in our key values as mediators, restorative justice practitioners, and facilitators: Conflict as an Opportunity – We see conflict as a chance for better understanding, reflection, and growth, rather than a barrier. Nonjudgement – We strive to conscientiously move beyond our assumptions of “right and wrong,” and make space for curiosity, multiple perspectives, and critical thinking. Restorative Approach – We foster relationships and processes of healing and understanding, rather than approaching harm with transactional or punitive frameworks. As an organization and as community-based centers, we also commit to: Accountability – We aim to be fully and transparently accountable to all of our stakeholders, from the level of individual mediations to organizational priorities and decisions. Adaptability and Equity – We commit to providing high-quality, contextualized services and activities to all clients, partners, volunteers, and participating communities, to make sure everyone is receiving what they need in order to fully participate. Culture of Learning – We facilitate opportunities, policies, and practices that encourage all stakeholders to continuously acquire knowledge, reflect on their work, and make decisions based on participant feedback and needs. Systemic Change – We work for long-term, transformative change to promote just and equitable frameworks within our social institutions and individual relationships. Job duties will include, but are not limited to: • case coordination, including: o preparing participants for mediation, o screening potential cases for suitability of mediation, o working with volunteers to provide service delivery, and o tracking data and case information using the case management database; 10 North Russell Road, Albany, NY 12206 p. 518.446.0356 f. 518.446.0379 480 Broadway, LL-32, Saratoga Springs, NY 12866 p. 518.584.6361 f. 518.583.9659 1473 Erie Blvd, Suite 302, Schenectady, NY 12305 p. 518.847.0117 f. 518.847.0117 • direct services: o mediate cases when necessary; • education and outreach about Mediation Matters programs; • coordinating and keeping an onsite court calendar; • working with and developing relationships with court/county personnel; • participating in and contributing to continuing education and training opportunities for communities, staff, and volunteers;. • providing feedback to colleagues and volunteers, fostering a culture of continual growth; and • other duties, as agreed-on Travel: Ability to travel to the courts within our service area or other Mediation Matters offices. Qualifications: Demonstrated deep commitment to antiracism and anti-oppression work. Good written and oral communication skills, sense of humor, working knowledge of computer applications and database software, flexibility, creativity, an ability to work with individuals from all socio-economic backgrounds, ability to hold conversations with individuals experiencing crisis. Mediation training/understanding is a plus, as is being multilingual. Salary and Hours: This position is full time; full time at Mediation Matters is 37.5 hours/week. Flexibility to work occasional evening hours preferred. Salary is commensurate with experience. Program Coordinators at Mediation Matters have a salary between $40,000-$47,000. Mediation Matters contributes to basic individual healthcare plans. Generous leave time benefits package included.