Customer Service Representative
POSITION DESCRIPTION:
Auto Data Direct, Inc. (ADD) is a division of Reynolds and Reynolds that provides fast, accurate, real-time access to motor vehicle, vessel and driver license records. As a Customer Service Representative you will be responsible for providing a high level of customer service and support over the phone and through email. You will assist customers with navigating the company website, answering general customer account related questions, and some light technical support. Other responsibilities could include working on assigned projects and packaging documents for mailing.
REQUIREMENTS:
- Exceptional written and verbal communication skills
- Excellent customer service skills
- Exceptional attention to detail and troubleshooting skills
- Basic computer skills including Microsoft, Gmail and Adobe
- Flexible scheduling with rotating shifts, including some Saturdays
- Ability to lift up to 25lbs
BENEFITS:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- 401(k) with up to 6% matching
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses with the opportunity to earn up to $7,000 per hire
- Associate discounts for cell phones, cars, computers, entertainment, and much more
ABOUT OUR COMPANY:
Auto Data Direct (ADD), a Reynolds and Reynolds company, offers a suite of innovative, web-based tools to expedite and simplify federal or state-required business processes as well as to provide fast, accurate, real-time access to motor vehicle, vessel and driver license records.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.