Security Officer

Security Officers are responsible for promoting safety and security throughout the property while verbally interacting with Team Members, Guests, visitors, and vendors.

• Provide exceptional Guest service while maintaining a positive attitude.
• Promote the Players Club loyalty program to Guests.
• Monitor and authorize entry and departure of Team Members, Guests, visitors, and vendors within and around property to protect against theft and maintain the security of Company assets.
• Patrol premises to prevent and detect signs of intrusion or rule infractions, answer alarms, and ensure the security of vehicles, doors, windows, and gates.
• Dispel tense situations using verbal de-escalation skills.
• Monitor assigned internal and external areas for signs of unusual activities, approaching and discouraging loiterers and panhandlers.
• Assist in removing disruptive individuals from property and document such actions.
• Conduct investigations involving Guests, working closely with Surveillance and completing appropriate investigative documentation to support outcomes.
• Collect, document, and dispose of confiscated items and document those items that are evidentiary.
• Prepare and maintain incident logs and create reports to record all activities that affect properties, Team Members, and Guests.
• Escort Team Members who collect and transport monies within property.
• Adhere to objectivity and exercise sound independent judgment and emotional control.
• Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Respond to and assist with emergency response to medical aid situations according to departmental rules and regulations, policies, and procedures.
• Safely drive assigned motor vehicles to transport individuals to and from locations.
• Maintain positive control of assigned keys.
• Effectively utilize radio communication systems and departmental codes and call signs.
• Other duties as assigned

Qualifications

• Demonstrate strong listening and communication skills.
• Demonstrate problem-solving and critical thinking. Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Focus on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, 
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Drive to exceed expectations while remaining accountable and fair.