Patient Services Manager 2-Yale New Haven-Saint Raphael Campus

Join a team that’s making a difference in patient care every day!

Sodexo is seeking a Patient Services Manager 2 to join our team at Yale New Haven Hospital – Saint Raphael Campus in New Haven, CT.

As part of Sodexo’s healthcare team, you’ll play a vital role in delivering exceptional patient experiences through compassionate, efficient, and high-quality food service operations.

Reporting to the Food Operations Manager, the Patient Services Manager 2 will support a team of 30+ union front-line staff, ensuring smooth daily operations of our bedside dining program using the HealthTouch menu software.

Why Sodexo at Yale New Haven Health?
You’ll be part of a respected healthcare system known for excellence and innovation. Sodexo offers great career growth opportunities, comprehensive benefits, and the chance to be part of a team that values service, quality, and people.

What You'll Do: 

• Oversee daily patient meal service operations
• Manage staff scheduling and payroll processing
• Conduct patient rounding to ensure satisfaction and resolve concerns
• Lead teams as the opening or closing manager on a rotating schedule, including some weekends
• Collaborate with fellow Patient Services Managers to deliver seamless service and continuous improvement

What You Bring: 

We’re looking for someone who is:

• Passionate about patient service and hospitality in a healthcare setting
• Experienced in managing and motivating front-line teams
• Comfortable with scheduling, payroll systems, and digital meal service tools
• Hands-on, proactive, and ready to make an immediate impact
• Flexible with a rotating schedule, including weekend coverage

Minimum Qualifications & Requirements:

• Minimum Education Requirement - Associate's Degree or equivalent experience
• Minimum Management Experience - 2 years
• Minimum Functional Experience - 2 years' work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.