Customer Service Representative

As a Customer Service Representative at BOTACH INC, you will play a vital role in enhancing our customers' experience by providing top-notch support and assistance. This position is essential in maintaining our reputation for excellent service while helping customers navigate our extensive product offerings.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, orders, and company policies.
• Assist customers with order placement, tracking, and returns.
• Resolve customer complaints efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Proven experience in customer service or related field is preferred.
• Strong communication skills with excellent phone etiquette.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with data entry and basic computer skills.
• Bilingual or multilingual abilities are a plus.

If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team at BOTACH INC, we invite you to apply today!

Job Type: Full-time