Retail Store Lead

We’re looking for a motivated and dependable Retail Store Lead to join our team and help us create an exceptional shopping experience for our customers. In this role, you’ll take on a leadership position within the store—supporting day-to-day operations, coaching team members, and stepping in for the Store Manager when needed.

You’ll set the tone on the sales floor, lead by example, and help ensure the store runs smoothly and efficiently. If you have a passion for retail, strong communication skills, and enjoy leading a team, we’d love to meet you.

Key Responsibilities

Support the Store Manager in daily operations including opening/closing procedures, cash handling, and scheduling

Lead and motivate sales associates to meet or exceed performance goals

Ensure an exceptional customer experience through coaching, training, and modeling excellent service

Anticipate potential issues and help resolve them. 

Maintain store standards in merchandising, cleanliness, and product presentation

Manage inventory processes, restocking, and visual displays

Assist with onboarding and training new team members

Step in to resolve customer concerns and escalate when necessary

Foster a positive, team-oriented work environment

Qualifications

2+ years of retail experience required; leadership or keyholder experience preferred

Strong interpersonal and communication skills

Ability to multitask and remain calm under pressure

Demonstrated reliability and integrity

Self-motivated

Proficient with basic point-of-sale (POS) systems and retail operations

Availability to work evenings, weekends, and holidays as needed

Ability to lift up to 40 lbs and be on your feet for extended periods

 

Why Join Us

32-40 hours weekly, year-round

Opportunities for growth and advancement

Team-focused, supportive work environment

Employee discounts and perks