Customer Service Representative

Seeking Customer Service Representatives (CSR) in our fast-paced corporate office who are ready to enjoy the benefits of joining a stable company offering opportunities to grow, improve skills, and learn.

We are a professional Financial Services firm in Morgan Hill providing specialized audits to major corporate clients around the world in multiple languages. Our employees enjoy a friendly, rewarding and beautiful work environment. New CSR’s receive extensive training in developing excellent telephone skills, analyzing financial records, and using relationship management software.

Responsibilities:

• CSR primarily handles outbound and inbound calls with Fortune 500 clients
• Establish customer relationships and follow up with customers
• Serve as the primary contact for providing white glove support and problem resolutions for vendors
• Participate in special projects, both regional and global as needed
• Follow established procedures, update documentation, assume ownership of end-user issues and strive to provide excellent service to all business partners
• Maintain required documentation and records to meet best practices
• Strive to meet individual and team service quality goals
• Manage and maintain CRM

Requirements:

• Demonstrate a friendly and professional phone demeanor
• Possess experienced interpersonal skills, with the ability to communicate effectively with both team members and vendors
• People-oriented - enjoy interacting with people and working on group projects
• Have excellent customer service skills and written skills
• Demonstrate positive and professional behavior with customers and coworkers
• Have experience using Microsoft Excel, Word, and Outlook

Our Company Offers:

• $300 starting bonus at successful completion of 4-week training program
• $1,000 bonus at successful completion of 6-month introductory period
• A professional work environment and culture offering opportunity for growth, development, and internal promotion
• Monthly Performance Incentives
• 3 weeks Paid Time Off and Paid Holidays
• Excellent Medical, Dental, and Mental Health benefits
• 401(k) plan with employer match
• Easy freeway access and excellent commute schedules (most positions finish by 2:30 pm)

We are located at the southern end of Silicon Valley in Morgan Hill, just minutes from Highway 85.

If interested, please apply with your resume and we will reach out with more details.

Equal Opportunity Employer: We insist on an environment where every employee is valued for his or her uniqueness without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Commute:

• Morgan Hill, CA 95037 (Preferred)

Work Location: In person