Seasonal Customer Care Specialist

Who We Are:

The Benefit Company, Inc. is a leading provider of cloud-based benefits eligibility management solutions. We specialize in automating and supporting the entire benefits cycle for employers, with a strong emphasis on precision. Our proprietary platform, Benefitfirst, is an advanced eligibility management tool that audits and transmits millions of eligibility updates to hundreds of carriers and vendors annually. Benefitfirst is designed to be adaptable, reflecting our deep understanding of the complexities and frequent changes within the benefits landscape. Our commitment to innovation and client-centric solutions allows us to tailor our offerings to meet the unique needs of each customer.

Position Title:
Seasonal Customer Care Specialist
Department:
Client Services
Employment Term:
October 6, 2025 – December 12, 2025

Position Overview:

The Customer Care Specialist plays a critical role in providing exceptional customer service and technical support for our clients using the Benefitfirst platform. This position involves telephonic enrollments, benefit inquiries, and ensuring our clients are supported effectively throughout the benefits cycle.

Key Responsibilities:

• Client Communication: Clearly explain employee benefit offerings to clients and their employees.
• Telephonic Enrollments: Conduct telephonic enrollments and guide callers through the Benefitfirst enrollment process.
• Technical Support: Assist clients with understanding and navigating the Benefitfirst platform.
• Customer Service Excellence: Ensure all responsibilities are completed with accuracy and efficiency, consistently delivering top-tier customer service.
• Documentation: Log all client interactions and maintain precise records of calls and service requests.

Objectives:

• Enhance the Benefitfirst enrollment process to increase efficiency.
• Become proficient in all aspects of the Benefitfirst platform, including technical and user support.
• Excel in telephonic enrollment functions to ensure timely and accurate service delivery.
• Contribute to the overall success of the Client Services team by providing exceptional service and technical support.

Required Qualifications:

• Education: High school diploma or equivalent work experience.
• Experience: No prior experience necessary.      Benefitfirst platform and call center training provided by our in house trainers.
• Skills:
  • Strong communication and problem-solving skills.
  • Comfort with technology and a willingness to learn new platforms.
  • Ability to multitask and work efficiently in a fast-paced environment.

Working Conditions & Physical Requirements:

• Standard office environment.
• Ability to sit for extended periods and work on a computer.

Why Join Us:

At The Benefit Company, Inc., we pride ourselves on a culture of innovation and client dedication. As part of our team, you’ll have the opportunity to grow your skill set, contribute to a dynamic and evolving platform, and be an integral part of a company that values its employees. If you’re passionate about delivering outstanding service and thrive in a collaborative environment, we’d love to hear from you!