Office Assistant/Coordinator, Back Office Support

At Jade Optical, our purpose is clear: to elevate every person we encounter so that together we can uplift the world. 

We are creating a workplace where our patients, team members, and community can rise to their full potential. Every day, we strive to spark a ripple effect of positive change — one act of care, professionalism, and collaboration at a time.

We’re seeking a new team member to step into this role as one of our valued colleagues transitions on to their next chapter. You’ll benefit from their guidance during onboarding, ensuring a smooth handoff and a strong foundation as you grow with us. In turn, you’ll get to experience our core values in action — seeing firsthand how they’re lived out through the eyes of a dedicated team member.

Responsibilities

As a Back Office Assistant at Jade Optical, you will:

• Manage order fulfillment: process and track orders accurately to ensure timely delivery and customer satisfaction
• Conduct order audits: verify accuracy of orders, resolve discrepancies, and maintain high standards of quality control
• Oversee inventory management: monitor stock levels, organize storage areas, and assist with restocking and ordering supplies
• Support operational tasks: assist with documentation, data entry, and other administrative duties that keep the back office running smoothly
• Collaborate across departments: work closely with sales and other team members to ensure seamless communication and workflow
• Cross-train with sales: gradually build knowledge of sales processes to provide backup support and broaden your skill set
• Embody Jade Optical’s values: contribute to a positive team culture through professionalism, accountability, empathy, and a focus on growth

Schedule 

• Full-time, Tuesday–Saturday
• Weekdays: 9 AM – 6 PM (1-hour lunch)
• Saturdays: 9 AM – 4 PM
• Sundays & Mondays: Off

Qualifications

• Fluency in English and Spanish is required to support our diverse customer community
• We value practical skills, emotional intelligence, and a willingness to learn. Formal education is not required for this role. 
• Experience in administration, retail, or customer service is welcomed and appreciated.
• Emotional intelligence: empathy, adaptability, and clear communication.
• Reliability and accountability in daily tasks.
• Openness to continuous learning and innovation.

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s) (Required)

Applications with incomplete or no responses will not be considered.

• Difficult decisions test who we are. Which of Jade Optical’s values would you draw on most in those moments, and how would it shape your actions?
• Tell us about a skill, habit, or subject you’ve recently chosen to learn on your own. How has it helped you grow?
• Spanish Fluency Video Prompt
  • Please record a short video (2–3 minutes) in Spanish. In your video:
  • Introduce yourself briefly.
  • Imagine you are following up with a customer who inquired about one of Jade Optical’s services (you choose which one).
  • Greet the customer, confirm their order or inquiry, and reassure them so they feel cared for. 

We are proudly an Equal Opportunity Employer

Jade Optical is proud to be an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local law

If our mission and values resonate with you, we’d love to meet you. We welcome candidates from all backgrounds and experiences — your unique perspective may be exactly what our team needs.

Navigate to this link to apply