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IS Technical Support Senior

Wisconsin Department of Health Services
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The Department of Health Services (DHS), Southern Wisconsin Center (SWC) is recruiting for an IS Technical Support Senior position located in Union Grove.  

Work hours are Monday through Friday, 7:45am-4:30pm.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

  • 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months. 
  • Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service. 
  • Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  
  • Public Service Loan Forgiveness Program employer.

SWC is a state operated Intermediate Care Facility for Individuals with Intellectual Disabilities located in Union Grove, WI. This position is headquartered at SWC and remote work is not available for this position. 

SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs. SWC brings together a rich history and state of the art treatment approaches for the new millennium. Click here to see what working at SWC is all about! 

Position Summary

In the IS Technical Support position, you will provide IS support to customers at SWC. Partnering with other DHS Divisions, you will work to maintain high level system operations ensuring security, confidentiality, and reliability of IS services provided to SWC customers.  This includes resolving conflicts and problems through IS concepts, principles, and practices in accordance with agency wide IS policies and standards. You will be responsible for a wide range of technologies. Overview of duties include: 

  • Providing desktop, application, print, hardware and software support and VOIP Phone Support
  • New employee onboarding and computer training, and offboarding of employees
  • Coordinating and implementing software updates, including Windows updates
  • Managing Security cameras, temperature screening kiosks, and NVR’s/Video
  • Supporting and troubleshooting Fuelmaster fueling system
  • Troubleshooting Employee Health Record (EHR) in coordination with DHS IS partners 
  • Creating and maintaining SWC SharePoint site
  • Supporting Remote Applications (i.e. MS TEAMS, Zoom) and maintaining/configuring Apple IOS devices 
  • Providing graphic arts support including video/photo editing 

Salary Information

The starting pay is between $34.50 and $39.00 per hour (approximately between $71,700 and $81,100 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required. 

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Comprehensive Services Senior and is in pay schedule and range 07/34.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SWC or medical personnel approved by the facility prior to their start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications

Minimally qualified applicants will have both of the following:

  • Experience providing technical support to end users (e.g., installation, configuration, troubleshooting and maintenance of desktop operating systems, software applications and hardware, etc.). 
  • Experience providing IT customer support via phone, internal remote, or deskside using IT ticketing software. 
  • Experience installing or supporting MS Windows 11 and Office 365 Suite applications.
  • Experience imaging and troubleshooting desktop PC’s and Laptops.

Well-qualified applicants will also have one or more of the following:

  • Experience supporting users in a LAN/WAN, Microsoft Windows networking environment and remote access configurations including VPN.
  • Experience providing IT/IS support in a healthcare environment (e.g., hospital, residential facility, treatment center, nursing home, etc.).   

Your letter of qualifications is limited to 2 page(s) and your resume is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click “Apply for Job” to start your application process.  Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application. 

You will be required to attach your current resume in a Word or PDF compatible format and answer one or more questions. 

Helpful Information: 

  • Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline. 
  • You may want to save a copy of the job posting for referencing after the deadline.
  • Submitted materials will be evaluated by a panel of job experts according to the qualifications above. 
  • Please monitor your email for communications related to this position. 
  • Current or former permanent, classified, state employees must complete the online application process to be considered. 
  • If viewing through an external site, please apply directly at Wisc.Jobs. 
  • For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov.

DHS is an equal opportunity and Affirmative Action employer.  Veterans are encouraged to apply.  For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here.  

Deadline to Apply

The deadline to apply is October 2nd by 11:59 pm.  Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.