IM Entry Level Analyst Program: Client Service Analyst

Job Description

Client Service Analyst

Get to Know the Opportunity

This role is a part of our Voya Investment Management Entry Level Program. This program, which will begin in July 2026, is designed to develop the careers of entry level employees and provide you with the unique opportunity to begin your investment career while gaining hands-on experience and on-the-job development and training.

As a member of Voya Investment Management’s Client Service and Relationship Management Team, the Client Service Analyst will support the broader team in providing service to clients of Voya IM, spanning both public and private fixed income and equity investment strategies. The individual is responsible for supporting new and existing clients by executing on ongoing relationship servicing, in partnership with Voya IM’s Client Account Managers and Sales teams. The individual is expected to partner within the team and throughout Voya IM to provide external clients and their constituents regular communication and manage portfolio-related needs.

The Contributions You Will Make

Support the client servicing for Institutional, Insurance, Sub-Advisory and/or Intermediary relationships across separate account portfolios and fund investments with Voya IM, collaborating with Client Account Managers and Relationship Managers. 

Regularly interface with and amongst Voya IM teams to prepare responses to clients’ portfolio related inquiries, establish accounts, lead and implement mandate changes, and resolve issues fully and timely.

Maintain client recordkeeping system updates, prepare process documentation, contribute to RFP responses, assist with materials for client review meetings, etc. 

Ensure accuracy of client data and internal systems to ensure proper allocation of accounts, compliance, calculation of fees, timely reporting, and delivery of disclosures.

Develop an understanding of client servicing to effectively undertake and address account-related matters, identify opportunities to enhance and/or expand service provided to clients and advisors. 

Champion initiatives that impact clients and the team, implement process enhancements to enhance the client experience.

Ensure continuous, effective collaboration and full integration with client service team members via frequent teleconference and in-person meetings.

Minimum Knowledge and Experience

Applicants should be graduating with an undergraduate degree in December 2025 or spring/summer of 2026.

Bachelor's degree in Business, Finance, or related field.

Exceptional and effective verbal and written communication skills, and high level of attention to detail.

Service oriented, client-focused, consultative philosophy.

Teamwork mentality, and ability to develop, engage with and maintain effective working relationships with individuals throughout an organization.

Project management skills; ability to effectively champion new initiatives, including cross-departmental coordination to present ideas and partner to implement solutions.

Adaptable to work in an ever-changing, multi-tasked environment with competing priorities and strict deadlines.

Ability to optimize use of technology, including working knowledge of Microsoft Office Suite and CRM systems.

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