Leasing Specialist Intern

Leasing Specialist Intern — Join a Team That Delivers Best in Class Service

Location: East Office, Edgewood, PA
Schedule: Full-time, Monday–Friday (8:30 AM–5:00 PM) on-site, occasional weekend coverage
Pay: $10 - $15/hour OR class credit (not both)

About Steiner Realty

Steiner Realty is a family-owned property management company serving the Greater Pittsburgh area. Our vision is to deliver Best in Class Service—to our residents, our property owners, and each other.

We live by four Core Values that shape everything we do:

• Caring Attitudes – We’re kind, authentic, and lift each other up.
• Strong Work Ethic – We take initiative, go the extra mile, and take pride in our work.
• Continuous Improvement – We’re always learning, growing, and finding ways to serve better.
• The Steiner Standard – We act with honesty, integrity, and reliability in everything we do.

If you share these values and want to grow with a company that values excellence and care in equal measures, we’d love to hear from you.

What You’ll Do

As a Leasing Specialist, you’ll be the face of Steiner Realty and help prospective tenants find their next homes.  You will ensure that every prospect and tenant interaction reflects the Steiner Standard.

Core Responsibilities:

• Respond promptly to online Guest Cards and phone inquiries from prospective residents.
• Schedule and conduct apartment showings with professionalism and warmth.
• Guide applicants through the rental process, from application to lease signing.
• Prepare leases, renewals, and related documents with accuracy and attention to detail.
• Communicate clearly and kindly with tenants, team members, and vendors.
• Collaborate with the maintenance team to ensure apartments are show-ready.
• Contribute ideas to improve the leasing experience and streamline processes.
• Be the first point of contact for residents; handle questions, concerns, notices, and conflict resolution with empathy and follow-through. 
• File & system hygiene: keep AppFolio notes, tasks, and documents complete and current.

What Success Looks Like

• Response time to leads: Under 1 hour
• Lead-to-lease conversion rate: Above 30%
• Renewal rate: Above 65%
• Resident satisfaction: High praise and repeat referrals. 5-Star Online Review.
• Demonstrates the Steiner Core Values daily

What You’ll Bring

• A friendly, calm, professional demeanor and genuine desire to help people.
• Solution-oriented approach to customer service.
• Strong communication skills, both written and verbal.
• Attention to detail and the ability to manage multiple priorities.
• Curiosity and growth mindset.  Always eager to learn and improve.  Encourage and willingly accept direction and constructive criticism.
• Team spirit. You value collaboration and reliability.
• Experience in leasing, customer service, or administrative work (2–5 years preferred.)
• Proficiency in Microsoft Office and comfort with new technology. (AppFolio experience a plus.)
• Valid driver’s license and reliable transportation.
• Active PA Real Estate License a plus.

Why You’ll Love Working Here

• Competitive salary with annual reviews, performance-based raises, and profit sharing bonuses.
• Health, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and holidays.
• Supportive, family-oriented culture.
• Growth opportunities – many of our leaders started in this very role!

Join Us

If you take pride in your work, care deeply about people, and want to grow within a company that values excellence and authenticity, apply today!
 

 Steiner Realty, Inc.: Delivering Best in Class Service

Equal Opportunity Employer