Compliance Support Specialist

Compliance Support Specialist

Reports to: Compliance Manager
Department: Compliance
Job Status: Non-Exempt
Supervisory Responsibility: None

The primary purpose of this position is to assist Health Advantage Credit Union in achieving its vision to be the financial institution of choice among all eligible members and to provide programs and services that will enhance the lifelong wellbeing of our members.

Working as part of a team, the Compliance Support Specialist is responsible for performing the necessary functions to support and maintain the Credit Union’s regulatory, legal, and policy compliance and to preserve the Credit Union’s assets by providing strong support in assisting in fraud investigation activities. 

Main Responsibilities and Duties

Identifies and assists in mitigating risk exposure to the Credit Union’s assets which includes fraud prevention and detection through the review of notifications, reports, and other information including investigations of new accounts, checks, ACH/wires, loans, credit and debit fraud, etc.

React quickly and efficiently when trends emerge and notify Compliance Manager in a timely manner.

Initiates contact with members and employees to discuss account activity and provides recommendations and education related to fraud prevention and security.

Assists in documenting fraud cases and investigations thoroughly and accurately that may aid in prosecution against individuals who have caused a financial loss to the credit union as applicable.

Assists in monitoring the BSA program and provides quality control in such areas as BSA, OFAC, FinCen (including preparing SARs and CTRs).

Monitors and analyzes member activity related to Bank Secrecy Act potential violations and regularly identifies SAR activity.

Runs OFAC and 314a checks, researches matches, and notifies the Compliance Manager of any unusual activity.

Reviews daily aggregate currency reports and prepares Currency Transaction Reports for FinCEN.

Supports company compliance with all operational regulations.

Assists during periodic compliance audits.

Maintains accurate tracking and documentation and ensures BSA reporting is completed within regulatory requirements.

Conducts business continuity reviews with assigned branches/departments.

Tracks new laws, regulations, or amendments impacting operations, products, and services.

Reviews policies, procedures, forms, disclosures, publications, advertisements, and website content to ensure regulatory compliance.

Assists with implementation of the organization’s compliance program.

Monitors compliance procedures to ensure policies are followed and proper forms are used.

Supports external compliance examinations by preparing required information.

Assists in developing compliance-related and fraud awareness training for staff and departments.

Helps coordinate vendor risk-management activities and ensure regulatory compliance.

Refers members to the appropriate department when issues cannot be resolved internally.

Assists staff and departments as required and handles communications professionally.

Completes reports and documentation promptly and accurately.

Maintains knowledge of Credit Union products, services, and promotions.

Supports the solutions program of the Credit Union.

Maintains a clean, secure, and organized work area.

Follows all Credit Union policies, procedures, and regulatory requirements.

Maintains confidentiality of member accounts, employee information, and proprietary data.

Meets service standards by delivering high-quality financial services to members.

Regular attendance at the workplace is required.

Performs other duties as assigned.

Competencies and Performance Measurements

To perform this job successfully, an individual should demonstrate the following competencies:

Knowledge of financial and accounting practices and procedures.

Understanding of government regulations and reporting requirements.

Familiarity with auditing and IT-related functions.

Ability to learn and apply laws and regulations impacting federally chartered credit unions.

Ability to recognize fraud and suspicious activity.

Strong multitasking ability and attention to detail.

Ability to work independently with minimal supervision in a changing environment.

Knowledge of Credit Union products, services, policies, procedures, rules, and regulations.

Strong organizational and prioritization skills in a fast-paced environment.

Professional relationships with members, staff, and vendors.

Strong communication and listening skills.

Sound judgment and decision-making abilities.

Problem-solving and analytical thinking.

Commitment to quality and continuous improvement.

Strong planning and time management abilities.

Adherence to security and safety procedures.

Knowledge and Skills

High school diploma or equivalent required.

Minimum two years of related experience required.

Excellent verbal and written communication skills with strong grammar.

Ability to handle difficult conversations professionally.

Ability to present information in one-on-one and group settings.

Ability to read and interpret business periodicals, journals, financial reports, and legal documents.

Ability to apply financial concepts and perform mathematical calculations.

Strong problem-solving and research skills.

Strong Microsoft Office skills (Excel, Word, PowerPoint).

High level of diplomacy, integrity, confidentiality, and trust.

Strong teamwork and collaboration skills.

Flexibility and willingness to support department needs.

Positive attitude and professional demeanor.

Personal accountability and reliability.

Work Environment and Physical Activity

The work environment is an open office that is clean and comfortable. The employee may experience minor annoyances such as noise, odors, or drafts.

This position involves activities such as typing, speaking, listening, lifting up to 15 pounds, sitting, standing, walking, kneeling, reaching, and operating standard office equipment including computers, phones, printers, fax machines, calculators, and teleconferencing equipment.

Travel between branches and ATM locations by automobile may be required, with occasional additional travel.