Customer Service Inside Sales Lead

Customer Service & Inside Sales Lead

Location: Overland Park, KS
Job Type: Full-Time

Join a Growing AgTech Company

CERES TAG is an innovative global AgTech company transforming livestock management through smart technology and data-driven solutions. We’re looking for a motivated, customer-focused professional who enjoys building relationships, solving problems, and generating new business opportunities.

If you thrive in a fast-paced environment, enjoy speaking with customers, and are energized by helping grow a business, we’d love to hear from you.

About the Role

As our Customer Service & Inside Sales Lead, you’ll play a key role in supporting customers across North America while helping drive sales growth. This position combines customer service, inside sales, and commercial operations, making it an excellent opportunity for someone looking to grow their career in sales, customer success, and business development.

You’ll serve as the first point of contact for customers, build relationships with distributors and retailers, generate new business opportunities, and help customers maximize the value of CERES TAG’s innovative livestock technology.

Key Responsibilities

Customer Service

• Serve as the primary point of contact for customer inquiries.
• Respond to customer questions via phone, email, and virtual meetings.
• Assist customers with onboarding, device registration, and subscription activation.
• Coordinate technical support requests with internal teams.
• Deliver an outstanding customer experience from initial inquiry through ongoing support.

Inside Sales & Business Development

• Generate new business through outbound prospecting and lead generation.
• Qualify inbound sales opportunities.
• Build and maintain a healthy sales pipeline.
• Follow up on quotes and customer inquiries.
• Support distributor and retailer relationships.
• Promote subscription renewals and additional product offerings.

Customer Success & Commercial Operations

• Build long-term customer relationships.
• Help customers maximize the value of CERES TAG solutions.
• Gather customer feedback to support continuous improvement.
• Maintain accurate customer records in HubSpot CRM.
• Support product launches and commercial initiatives.

What We’re Looking For

Required Qualifications

• 2+ years of customer service, inside sales, account management, or business development experience.
• Experience with outbound prospecting or cold calling.
• Strong communication and relationship-building skills.
• Experience using a CRM system.
• Highly organized with strong attention to detail.
• Self-motivated and able to work independently while collaborating with a team.

Preferred Qualifications

• Experience with HubSpot CRM.
• Agriculture, livestock, animal health, or AgTech industry experience.
• Experience supporting field sales teams.

Why Join CERES TAG?

• Work for an innovative global AgTech company making a meaningful impact.
• Join a collaborative team where your contributions matter.
• Enjoy a role that combines customer service, relationship building, sales, and business development.
• Grow your career as CERES TAG continues to expand across North America.

If you’re passionate about building relationships, delivering exceptional customer experiences, and helping grow an innovative business, we’d love to hear from you..