Manager on Duty/House Manager - Denver Arts & Venues

What We Offer 

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

This is an on-call position, which means it is a part-time, hourly role. This position will work at least 0 hours per week and no more than 39 hours per week. The starting pay rate for this position is $20.51 hour and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.

Who We Are

Denver Arts & Venues is deeply committed to an equity, diversity and inclusion (EDI) practice that closes access gaps in arts and culture with urgency and accountability. We believe long term impact requires changing traditional processes, creating new systems, and developing authentic relationships and transformative work. Our work stands at the intersection of arts, culture and community.

So that all may thrive, Denver Arts & Venues enriches and advances Denver’s quality of life and economic vitality through premier public venues, arts, cultural and entertainment opportunities. DAV is also responsible for operating some of the region’s most renowned facilities including Red Rocks Park and Amphitheatre, the Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum and McNichols Civic Center Building. Arts & Venues also oversees numerous cultural investments and grant programs such as Denver’s Public Art Program, McNichols Cultural Partner Program, Music Advancement Fund, P.S. You Are Here, SCFD Tier III granting process, and other entertainment and cultural events such as the Five Points Jazz Festival, Urban Arts Fund, and implementation of Denver’s Cultural Plan. 

Location and Schedule

This position will work onsite, located at the Denver Arts Complex. The potential working hours range from 7am-1am, 7 days a week, depending on needs. The average shift is 8 hours.

What You’ll Do 

Denver Arts & Venues is seeking a Manager on Duty/House Manager. In this role, you'll work with and meet exciting people who share your passion for live theater, while also taking a leadership role in ensuring a successful event. Denver is a top tier city for arts and culture and its residents share great pride in the creative spirit that is alive in the Mile High City. Nowhere is this more evident than at the Denver Performing Arts Complex, a 12-acre campus of theaters and public spaces in the heart of downtown. Its home to four esteemed performing arts institutions – Colorado Ballet, Colorado Symphony, Denver Center for the Performing Arts and Opera Colorado – and plays a welcoming host to many national acts and local groups, festivals, conferences, public events and more. The Front of House team is an integral part of every performance. You’ll lead our team so that they can make our audiences feel at home and ensure everything runs smoothly from lights up to curtains down.

As a Manager on Duty at the Arts Complex, you can expect to:

• Participate in the development, review and training of standard operating procedures and maintain a thorough understanding and working knowledge of all relevant event and facilities SOPs
• Act as incident commander for emergency situations until the appropriate first responder takes control of situation
• Play an active role in the development and implementation of training (ex. Emergency procedures, crowd management, accessibility, etc.) for current and new supervisors and ushers
• Develop and maintain strong working relationships with key stakeholder groups (ex. Contract staff, resident partners, Arts & Venues Executive and Management teams, Denver Police and Fire, etc.)
• Assist with theatre event management, as the onsite liaison between venue, clients and vendors.
• Support daily event & theater operations as required, while assisting with on-going projects and programs.
• Thinks independently and critically. Makes competent and timely decisions in the best interest of all concerned while addressing Arts Complex policies and procedures.
• Safety & Security: Be knowledgeable of and enforce safety and security polices as outlined in standard operating procedures and as directed by the Patron Services Manager.
• Ensure event readiness of Arts Complex

As a House Manager at Arts Complex, you can expect to:

• Assigns and directs the work of the Ushers and Floor Supervisors.
• Assists with patron issue resolution and identifies areas of improvement or exceptional quality of work in Ushers and Floor Supervisors.
• Develops and publishes pre/post event documents and reports.
• Documents schedule issues such as cancellations, late arrivals, no shows, and ensures proper coverage for an event.
• Ensures adherence with event requests and application of venue practices and policies in coordination with the Patron Services Manager.
• Coordinates pre-shift meeting with Floor Supervisors and Ushers before an event.
• Completes employee/patron incidents reports and communicates these issues to Patron Service Manager.
• Ensures venue readiness.
• Performs other related duties as assigned or requested.

Please Note:

• Work Hours fluctuate based on event schedule, but most shifts are during nights and weekends. Summer is typically the slow season and winter is typically the busy season.
• This position is On-Call, meaning you will work as needed. On-call positions are not eligible for City benefits
• To remain in active on-call status, MOD/House Managers must be available to work 80% of each month's events.

What You’ll Bring 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

Our ideal candidate has some or all the following experience, skills, and characteristics:   

• Five years of experience leading the work of employees assisting patrons at entertainment events with seating arrangements and collecting admission tickets.
• Must be willing to work nights, weekends, and holidays
• Must be proficient in the use of computers (Word, Excel, and email)
• Must provide and wear business casual attire
• Must be available to work a minimum 80% or each month's events to remain in active on-call status
• Must be able to maintain composure under stress and remain calm during emergency situations
• Must have a proven track record of leading and managing teams and providing excellent customer service
• Must have regular access to email and text messages, as this will be the regular method of communication for scheduling

Required Minimum Qualifications 

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: 

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Five (5) years of experience leading the work of employees assisting patrons at entertainment events and leading teams.

Education/Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

License/Certifications: None

Application Deadline 

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.