Front Desk Shift Lead

Front Desk Shift Lead – Bilingual in Spanish (Administration)

Do you enjoy helping others and engaging with all members of the community? Consider joining the team as a Front Desk Lead at the Administration Office. We are looking for dependable, self-directed staff committed to providing exceptional customer service at our facilities. As the first point of contact, you will greet patrons both in person and over the phone, focusing on creating a safe, welcoming, and inclusive environment for everyone. Bilingual staff who regularly use their language skills are also eligible for a bilingual pay incentive!
 
In this role, you will be responsible for registering patrons for classes, answering questions about district-wide and center-specific activities and programs, and performing clerical and maintenance duties as needed. Ideal candidates will have knowledge of office management principles and apply them to create a welcoming environment while solving problems. A basic understanding of software, particularly Office 365 (Word, Excel, Teams), and the ability to learn proprietary registration systems is also required.
 
Position Location:
Administration Office (15707 SW Walker Rd., Beaverton)
 
Position Requirements:
Spanish language proficiency required.
 
Classification Status:
The Administration Office is hiring for multiple roles with the following classification options:

• Part-Time Variable (PT): Employees generally work fewer than 20 hours per week, with a maximum of 1,560 hours annually.
• Part-Time Benefits (PTB) Eligible: Employees work 20-29 hours per week year-round and are eligible for benefits.
   For more information, please visit our Part-Time Classifications.

Scheduling:
This position will be scheduled:

• Monday, Tuesday, Thursday: 11:30 am – 5:00 pm.
• Additional hours, outside special events, are scheduled Monday – Friday, 8:00 am – 5:00 pm.
• Some flexibility will be considered, but must include a portion of the listed schedule.

Pay Rate Range:
$18.22 - $20.52 Hourly
 
Key Responsibilities:

• Independently open, close, and staff the front desk.
• Greet the public and create a positive experience for customers with professional and courteous service.
• Provide information on schedules, program descriptions, and district information, both in person and over the phone.
• Answer calls, direct inquiries, and take accurate messages.
• Perform clerical tasks, including generating reports, assisting with program enrollment, receiving payments, and completing registration procedures.
• Assist with daily cleaning and sanitization of the office area, equipment, and program supplies to ensure the health and safety of all participants and staff as needed.

Application Review:
Our hiring team reviews applications as they are received, considering suitability for the role. If you're a strong fit, we'll reach out directly to discuss next steps. This recruitment will be used to fulfill more than one opening and will be ongoing until all positions are filled.

Please be sure to fully answer the application's supplemental questions to ensure our hiring managers can appropriately evaluate your qualifications. To reduce barriers to entry, THPRD evaluates an applicant's work history and responses to supplemental questions rather than requiring cover letters and resumes. Appointments on the salary range are made based upon a pay equity analysis of bona fide factors per Oregon's Equal Pay Act.  

THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@thprd.org.
 
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