Case Manager - Navigation and Diversion

Job Summary

The Navigation and Diversion is a community-based program that supports young adults ages 18-24 who are experiencing homelessness in King County and meet HUD Categories of homelessness 1, 2, and 4. Case Managers hold a caseload of 18-20 young adults and work with these participants to identify housing solutions both inside and outside of the Coordinated Entry System.

This position is with the Y Social Impact Center, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Position Type/Expected Hours of Work
This is a full-time position with an anticipated schedule of Monday-Friday, business hours. Hybrid work in the community, office, and from home as determined by Supervisor and business needs.

What You Will Get From Working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) 
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $24.00 – $27.00/hour

Responsibilities

 

• Provides specialized services to young adults in the Navigation and Diversion program including connecting with education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals. Build strong relationships with Y program participants to effectively provide quality services.
• Develops individualized, strengths-based, young adult-driven service plans.
• Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
• Understands and is willing to learn best practices in field; creates and maintains specialized resource library.
• Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
• Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.
• Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
• Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions related to specialized services.
• Supports participant success in key domains such as safe and stable housing, connections to community supports, education and employment, health and well-being, and life skills.
• May assist with program coordination or other activities related to job focus.
• Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.

Code of Conduct for Applicants

Qualifications

 

• Bachelor's degree* in psychology, social work or related social services field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
• Current state approved First Aid and CPR certification.**
• Current approved HIV blood borne pathogens training.**
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

* Some Case Manager positions required Bachelor's degree or higher.

** Within 30 days of employment or first available training.