Information Technology Associate
All applications must go through your Calcareers account (www.calcareers.ca.gov) to be considered. Handshake is used as an advertisement tool ONLY
Questions? Email careers@calpia.ca.gov with the JC number you are inquiring about
Start your CAREER and be a part of a team that reduces recidivism, increases prison safety, and enhances public safety by providing incarcerated individuals with productive work and training opportunities. When joining state service in a full-time position, in your first 12 months you will earn a MINIMUM of 156 PAID leave hours; have 11 paid/observed holidays; be eligible for health, dental and vision benefits for you AND your family and earn CalPERS retirement!
Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate duties will include end-user support and completing support tickets for the Salesforce application, as well as collaborating with the Information Security team to execute guidelines for technology governance and process improvement. This position requires excellent written and verbal communication skills, the ability to meet priority deadlines, as well as maintaining high customer satisfaction.
To be considered for an interview you must submit a Statement of Qualifications (SOQ). Application packages received without an SOQ conforming to the instructions at the bottom of this advertisement in the Statement of Qualification section may be disqualified.
This position is eligible to work a hybrid telework schedule. The physical reporting location for this position sits on top of a hill with a view of Folsom Lake, and is close to historic Folsom, eateries, shopping, and walking trails, and offers free parking! This position is not located inside of a prison.
Interested? Apply at www.calcareers.ca.gov to JC-461316 - MUST apply by 1/ 3 / 2025 by 11:59 pm
You will find additional information about the job in the Duty Statement.
Monthly Salary: $4,791 - $7,716
Job link: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=461316
Exam: To apply as a list candidate for the vacancy, you must first attain list eligibility by taking the Information Technology Associate exam located at the link below. https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1749
LEAP EXAM
Some classifications offer an alternate exam option for persons with certified disabilities called the Limited Exam and Appointment Program (LEAP). To be eligible to take a LEAP exam, you must certify through California Department of Rehabilitation (DOR). To take the Information Technology Associate (LEAP) exam please click the link below.
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1998
STATEMENT OF QUALIFICATION
When applying to this position applicants are required to submit a Statement of Qualifications (SOQ). The SOQ has specific instructions, to be considered the SOQ must conform to the instructions and address the specific questions below.
To be considered for interview you must submit a Statement of Qualifications (SOQ). Your SOQ should be no longer than 2 pages, type-written, with your full name and Job Control in the upper left-hand corner. Applications received without a SOQ conforming to these instructions, answering the specific questions below may be disqualified.
- Describe your knowledge and / or experience as an Administrator for Salesforce, particularly with a government agency.
- Describe the most challenging technical project you’ve participated in or have led, preferably in Salesforce. Please include how the solution was developed and what other resources (people or tools) were involved to successfully deploy the product.
- Describe your knowledge and / or experience of information security. Have you assessed system vulnerabilities and proposing risk mitigation strategies? If so, please explain.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge of the Salesforce application and System Administrator duties.
- Strong communication skills. Experienced in training and guiding users and responding quickly to support tickets.
- Strong analytical skills and familiar with debugging and troubleshooting issues.
- Experience with technology governance and security process improvement.
- Experience in data collection and management, generally and within Salesforce.
- Experience managing multiple projects simultaneously, communicating effectively between stakeholders, to present complex data findings in a clear and concise manner.
- Advanced education
Need help with the application process? Join us every Friday at 11:00am for a FREE interactive Zoom presentation: How to Apply for State Jobs
Zoom Link: https://bit.ly/CALPIA Meeting ID: 878 6442 6512 Passcode: CALPIA