Main Gate Security-Concierge

Objective:

The Main Gate Security-Concierge serves as a specialist responsible for greeting visitors/guests and screening vendors, contractors, delivery drivers, visitors to prevent trespassers and non-registered visitors or guests from entering The Highlands private community.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monitor entrance of property through surveillance.

Identify visitors and ask for appropriate access credentials and/or documents.

Observe and calls of distress or emergency

Note suspicious behaviors and ask for identification if warranted

Call for aid if necessary.

Use Motorola radios, and cell phones to stay in contact with staff during emergencies

Answer telephone calls, take messages, answer questions, and provide information when the administrative office is closed.

Report rule infractions and violations to management.

Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Monitors facilities and systems

Competencies:

Problem Solving/Analysis

Teamwork Orientation

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen and respond using radios. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

Full-time position. Days and hours to be determined by The Highlands.

Travel:

No travel is expected for this position.

Required Education and Experience:

High school diploma or equivalent.

Good working knowledge of security operations

Preferred Education and Experience:

A valid driver’s license is required.

Security/law enforcement experience

Customer Service and hospitality

Additional Eligibility Qualifications:

None required for this position.

Work Authorization/Security Clearance Applicants must be a US citizen or proof of eligibility to work in the US. No special clearances are required.

AAP/EEO Statement:

The Highlands, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Highlands, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary:

The Highlands Main Gate concierge-style security team must balance Security duties with a welcoming professional approach, ensuring a positive experience for Members, guests and co-workers.

Essential qualities of The Highlands Staff require excellent communication skills, stress management, composure, ethical conduct, and hospitality. Effective communication is crucial. Guards must convey information clearly, whether it’s providing directions or handling emergencies.

Customer Service Excellence: A concierge mindset means being welcoming and helpful. Guards should assist visitors, residents, or co-workers while maintaining the company culture of service and professionalism.

Adaptability and Problem-Solving Skills: Challenging clients require flexibility. Guard should handle unexpected situations calmly and find solutions.

Vigilance and Situational Awareness: Being alert to potential risks and assessing situations is vital. Guard must stay vigilant and adapt to changing circumstances.

Empathy and Conflict Resolution Skills: Dealing with diverse individuals requires empathy and effective conflict resolution. Guard must address concerns diplomatically and not disparage co-workers, members guests, or contractors.

Guards should be tech-savvy and proficient in security systems and technology to manage fast paced day shifts.