Order Management Specialist

Base pay range

$40,000.00/yr - $49,000.00/yr

Neomark Company Overview:

• Founded in 1996 and located in Oviedo, FL, Neomark, Inc.
• Neomark is a leading supplier of a broad range of mechanical, electrical and heat transfer products for the power generation industry.
• Main products include industrial valves, process instrumentation, filtration, electrical equipment, hard to find obsolete parts, etc…
• Key customers include Siemens Energy, Mitsubishi Power Americas, etc…

Office Hours:

1. 8:00AM-5:00PM Eastern Monday to Friday with a one hour lunch break.
   1. Must have ability to work additional hours when necessary to meet project deadlines.
2. Neomark is a standard sales office environment and employees work full time in-office.

Position: Order Management Specialist ; Entry Level

Essential Duties & Responsibilities:

• Process Customer Orders
  • Review orders for accuracy (specifications, drawings, prices,lead times, shipping, inspections, etc.)
  • Acknowledge the orders according to the customer’s procedures and Web based interface portals.
  • Add the orders to the production MS Access database
  • Create the vendor purchase orders in QuickBooks and e-mail to vendor contact
• Manage Orders during manufacturers production cycle:
  • Hold regularly scheduled conference calls with both customers and manufactures to ensure status of all Documentation and equipment production is on schedule to meet deadlines.
  • Manage any changes requested by customer or any delays/issues that arise.  Properly document and track these changes in database and keep customer informed of status.
• Manage Documentation/Testing Reports from manufactures:
  • Track, collect and organize all required documentation by due dates
  • Send documents to technical sales team for their review, approval and submission to customer.
  • When needed, support technical sales team with submission documents to customer.
• Shipping and Logistics:
  • Schedule and manage shipment of all equipment to both International and Domestic locations.
  • Follow all customer provided instructions and manage and complete all shipping documents.
  • Utilize all customer Web based interface portals.
  • Receiving, inspecting & repackaging equipment shipped to Neomark
• Invoicing and Payments:
  • Accounts Payable - enter in bills into QuickBooks and answering accountants’ questions. 
  • Accounts Receivable / Collections - follow up on past due invoices, invoice on different customer portals, receiving payment and taking to the bank and create lien releases. 
• After Shipment Support:
  • Address any post shipment questions or requests from customers or end users.
  • Manage any warranty claims and coordinate returned equipment to factory for repair or replacement.
  • Internally document and manage any internal quality issues via Non-Conformance Reports (NCR) or Supplier Corrective Action Reports (SCAR)
• New Quotations:
  • Assist technical sales team when necessary
• Annual Supplier Reviews:
  • Work with technical sales team to evaluate performance of suppliers (documentation support, on time shipments, order accuracies, after sales support etc..)
• Office management:
  • answer phone calls
  • incoming mail
  • office supplies

Qualifications and Experience:

• Education:
  • College Degree in related field or 2 years’ experience in similar role is preferred but not required.
• International Shipping Logistics Experience is highly preferred but not required:
  • Importing/Exporting
  • Incoterms
  • Customs invoicing, Customs clearance
• Customer Service Driven:
  • Must go above and beyond to exceed customers’ expectations.
• Deadline Driven: 
  • All Orders must be highly managed/coordinated to ensure all required ship dates are met for both Documentation and Equipment.
• Detail Driven:
  • All Orders must be highly reviewed and managed to ensure accuracy of all:
    • Part numbers, quantities and descriptions
    • Documentation/Testing Reports
    • Terms & Conditions (Payment Terms, Warranty Coverage, Liquidated Damages, Shipping Incoterms, etc..)
• Teamwork and Cooperation: 

Neomark’s success is directly related to the teamwork, cooperation and positive attitudes amongst all employees.  All employees are required to “wear many hats” and perform tasks not directly stated in their job description. Neomark’s ultimate goal is to provide the best possible service to our customers. “Make ‘em Say WOW!” and keep them coming back for more.  All employees agree to be Strong Team Players and take on any tasks deemed necessary to achieve this goal.