Sales Operations & Customer Success Associate

Sales Operations & Customer Success Associate
Located in Stowe, VT – Ideal for Early Career Professionals

About Stowe Home Care Maintenance:
SHCM is a dynamic, rapidly growing company specializing in landscape, property management and construction services. Our mission is to provide outstanding service, ensure client satisfaction, and empower our team to deliver exceptional home care solutions that enhance our clients’ properties and quality of life.

We are seeking an energetic, hands-on team member eager to learn and ready to "roll up their sleeves" to help drive the continued success of our business. This position offers a unique opportunity to develop key skills in operations management, customer relationship management, and strategic problem-solving within the landscape and handyman service industry. With clear opportunities for advancement, you'll play an integral role in shaping our company’s growth trajectory.

Position Summary:
As our Operations & Customer Success Associate, you'll support daily operational activities, assist in coordinating projects, maintain strong client relationships, and ensure the smooth delivery of our home care and landscaping services. This role involves direct client communication, scheduling coordination, on-site support, and collaboration with field teams to deliver seamless customer experiences.

Responsibilities:

• Communicate directly with clients to coordinate scheduling, address inquiries, and ensure satisfaction.
• Support field operations by assisting with project coordination, job tracking, and logistical planning.
• Assist in preparing and managing client quotes and service agreements to ensure clarity and profitability.
• Utilize CRM software (such as Salesforce or similar) to manage client records, schedules, and operational data.
• Collaborate closely with landscaping and handyman teams to optimize workflows and ensure timely completion of projects.
• Identify client needs proactively and address concerns swiftly to maintain high customer satisfaction.
• Participate in ongoing training to expand your knowledge of landscaping and home maintenance best practices.

Qualifications:

• Early-career professionals encouraged—training and mentorship provided.
• Strong communication and interpersonal skills.
• Action-oriented with a practical, hands-on approach.
• Comfortable coordinating multiple projects simultaneously.
• Highly organized with the ability to prioritize tasks effectively.
• Strong grasp of Google Suite (Docs, Mail, Sheets, Slides) or similar software.
• Familiarity with CRM software or scheduling systems is a plus but not required.
• Previous customer service or coordination experience is beneficial but not mandatory.

Work Schedule:

• Full-time, 5-day work week position (with opportunities for advancement and flexibility over time).

Why Join Stowe Home Care Maintenance?

• Clear growth path with opportunities to advance quickly within the company.
• Collaborative and supportive work environment.
• Gain valuable experience across operations, project management, and customer success in the landscaping and home maintenance industry.

If you're driven, eager to learn, and ready to make an immediate impact, we want to hear from you!

Please email your resume along with your name and phone number to apply.