Finance Coordinator

The Finance Coordinator is a crucial member of our finance team while working with other departments to create a positive and memorable patient experience. This position will ensure that patients are well-educated about the financial and insurance aspects of their care and that proper payment is received on a timely basis. The Finance Coordinator will serve as an accessible advocate and resource to patients and team members regarding all financial matters and questions regarding patient care.

JOB RESPONSIBILITIES

· Review and perform insurance eligibility, verification, and patient demographic and insurance entry into the electronic medical record.

· Counsel patients regarding insurance benefits by explaining financial responsibilities for services received, payment options, and collections procedures to patients and parties responsible for payment.

· Identify and communicate to the patient all financial responsibilities before starting their service.

· Contact insurance carriers or other sources to obtain prior authorizations; obtain pre-certification and/or authorization before services.

· Collect delinquent accounts, make payment arrangements, track payments, and follow up with patients as necessary.

· Respond to patient inquiries regarding their account and insurance-related matters.

· Correct and update all necessary data to ensure timely and accurate bill submission.

· Maintain accountability for the accuracy of data collected in e-IVF.

· Follows up on submitted claims, monitors unpaid claims, and resubmits claims with appropriate corrections and documentation within 48 hours (about 2 days) of denial or appeals.

· Posting electronic and manual payments, maintaining accurate medical billing records, and documenting revenue from patient payments and insurance reimbursements.

· Maintains work operations by following policies and procedures and reporting compliance issues.

· Other duties as indicated by management.

QUALIFICATION

· Bachelor’s Degree 

· Previous experience with direct patient contact and financial counseling preferred.

· Prior experience with insurance verification and/or prior authorization submissions preferred

· Comprehensive knowledge of medical terminology and coding (CPT and ICD-10 codes) preferred.

· Prior experience obtaining claim submissions (electronically and manually) preferred.

· Strong technical/computer/documentation skills.

· Self-starter with the ability to prioritize daily workload.

· Exceptional verbal and written interpersonal and communication skills.

· Proficient with Microsoft Office applications, including Word and Excel.

· Strong ability to process data and provide ad-hoc reporting to management.

· Possess strong interpersonal skills for effectively developing good relationships with patients and staff.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off

Physical setting:

• Office (95% on-site)

Schedule:

• 8-hour shift
• Saturdays as needed

Ability to commute/relocate:

• New York, NY 10022: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 3 years (Required)

Work Location: In person