Live Chat Agent/Customer Service Representative.

Job Title: Live Chat Agent

Location: Remote

Company: The Wellness Plan

About Us: At The Wellness Plan, we’re committed to delivering exceptional customer experiences, and we’re looking for a dynamic Live Chat Agent to join our customer support team. As a Live Chat Agent, you’ll play a key role in helping our customers by providing timely, accurate, and friendly support. Whether it's answering questions or resolving issues, your expertise will make a difference and ensure our customers are happy and loyal.

Job Overview: We are seeking a friendly, tech-savvy Live Chat Agent who is passionate about customer service and excited to assist our clients in real time. In this role, you’ll respond to customer inquiries via live chat, offering quick solutions and ensuring a seamless customer experience. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys helping others.

Key Responsibilities:

Provide exceptional customer service by responding to live chat inquiries in a friendly and professional manner.

Assist customers with product information, troubleshooting, and resolving issues efficiently.

Maintain a positive, empathetic, and professional attitude with every customer interaction.

Accurately document customer interactions and feedback to improve service quality.

Stay updated on product knowledge and company offerings to provide accurate information.

Work collaboratively with team members to ensure all customer inquiries are resolved promptly.

Handle a high volume of chats while maintaining quality and efficiency.

Ensure customer satisfaction by following up on unresolved issues and escalating when necessary.

Meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction).

Required Skills and Qualifications:

Previous experience in a customer service or chat support role is a plus (but not required).

Strong written communication skills with a clear and friendly tone.

Ability to multitask and handle multiple conversations simultaneously.

Tech-savvy with the ability to quickly learn new systems and tools.

Problem-solving skills with the ability to think on your feet and provide efficient solutions.

Strong attention to detail and the ability to maintain accurate records.

Patience, empathy, and a passion for helping customers.

Excellent time management and organizational skills.

Ability to work independently and as part of a team.

Preferred Qualifications:

Experience with live chat platforms (e.g., Zendesk, Intercom, LiveChat) is a plus.

Knowledge of basic troubleshooting and technical support.

Previous experience in retail, e-commerce, or customer service industries.

Why Join Us?

Competitive Pay & Benefits: We offer competitive pay, along with health benefits, paid time off, and other perks.

Flexible Hours: Enjoy a work schedule that supports your life balance.

Career Growth: Opportunities for training, development, and career advancement within the company.

Positive Work Culture: We pride ourselves on fostering a supportive, collaborative, and fun team environment.

Work from Anywhere: For remote positions, we offer the flexibility to work from the comfort of your own home.