Customer Care Specialist - Customer Service

Calling all upcoming and recent grads!

Are you an organized, detail-oriented individual with a passion for building strong relationships and delivering excellent customer service? Radius Packaging is seeking a Customer Care Specialist, reporting directly to the Demand Planning Manager, who thrives in a fast-paced environment and enjoys working collaboratively with both customers and internal teams to manage orders efficiently and ensure customer satisfaction. This position will be located onsite at our Corporate headquarters in New Berlin, WI.

As a key member of our Customer Care team, you’ll play a vital role in ensuring the smooth flow of customer orders, maintaining effective communication, and contributing to our continued growth and innovation. If you’re someone who is proactive, team-oriented, and enjoys problem-solving, this could be the perfect role for you.

Radius Packaging offers many great benefits including medical, dental and vision insurance, vacation and company paid holidays, 401(k)/company match, bonus potential, company paid life insurance and disability, FSA health & dependent care flexible spending accounts, health savings accounts, training and development opportunities and a referral bonus program. 

At Radius we lead with our Values and Guiding Principles - “The Radius Way”: Champion Positive Change, Act with Integrity, Strive for Excellence, Emphasize Community and Work Together.

Key Responsibilities:

• Customer Order Management: Professionally manage customer orders, releases, and inquiries with prompt, accurate, and efficient service.
• Order Processing & Tracking: Gather customer requirements, accurately enter and track orders, and ensure alignment with production schedules.
• Communication & Relationship Building: Establish and maintain positive relationships with customers, keeping them informed of order statuses, inventory availability, and production schedules.
• Collaboration with Teams: Work closely with our sales, production, and new product introduction teams to ensure successful product launches and customer satisfaction.
• Problem-Solving & Solutions: Address and resolve customer concerns regarding product details, delivery, and inventory in a timely manner.
• Customer Forecasting: Analyze and report accurate customer forecasts for production planning, and participate in production meetings to ensure customer requirements are met.
• Continuous Improvement: Actively contribute to improving our processes, minimizing costs associated with returns, and supporting cross-functional improvement projects.

Ideal Candidate:

• Education: Bachelor’s degree in Business, Communications, or a related field.
• Experience: Prior customer service experience, ideally in a manufacturing environment, but open to other customer service experience with the ability to learn quickly.
• Skills: Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Communication: Excellent verbal and written communication skills, with the ability to engage with customers and internal teams in a professional and clear manner.
• Technical Proficiency: Proficient in Microsoft Office, especially Excel. Experience with IQMS or similar ERP systems is a plus.
• Problem-Solving: Ability to analyze issues and offer solutions that benefit both the customer and the company.
• Team Player: Demonstrated ability to work collaboratively in a team environment and contribute to a positive workplace culture.

Why Join Radius Packaging?

• Innovation: Be part of a company committed to constant improvement and innovation.
• Team Environment: Work with a supportive and collaborative team that values communication and teamwork.
• Growth Opportunities: We believe in fostering growth and development within our organization, with opportunities for continuous learning.
• Impact: Your role will directly contribute to maintaining strong customer relationships and ensuring the overall success of the business.

If you are excited about making a difference and have the drive to provide exceptional customer service, we want to hear from you! Apply today to join the Radius Packaging team.