Patient Access Representative
The Patient Access Representative will perform a variety of clerical tasks where communicating with members, scheduling appointments, processing documents, a strong commitment to customer service, and data entry is a substantial and essential part of the job.
EDUCATION AND EXPERIENCE
- High School Diploma or GED equivalent required.
- Two (2) years of recent clerical office experience required; medical office experience highly preferred.
- Demonstrated proficiency with Microsoft Office, databases, and patient electronic medical record systems.
- Knowledge of the techniques of receiving calls, making appointments, giving information, and explaining instructions and guidelines.
- Knowledge of office practices, procedures, and equipment, correct English usage, spelling and punctuation, and composition of business letters, minutes, reports, charts, and numerical and tabular material.
- Ability to multitask and maintain strong attention to detail.
- Ability to communicate effectively, both orally and in writing.
- Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines.
- Ability to provide customer service to clients and their families warmly, addressing their needs and concerns with compassion and professionalism.
“This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. Central City Health is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At Central City Health the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Central City Health prefers that employees are fully vaccinated against COVID-19; however, it is not required.”