Scheduling Manager

GENERAL DESCRIPTION
The Scheduling Manager is directly responsible for managing all administrative and operational functions associated with the scheduling of clients/members. This position monitors and maintains the scheduling process and procedure ensuring efficient workflow and quality patient care while following and implementing work processes.

EDUCATION AND EXPERIENCE

• Bachelor's degree required.
• Minimum of five (5) years of progressive scheduling operations in a medical setting required.
• Minimum of (3) years of leadership or progressive supervisory experience required.
• Demonstrated proficiency with EHR systems (i.e. Athena, e-Cris, etc.) and Microsoft Office

SKILLS

• Exhibits excellent working relationships with call stakeholders effectively communicating CCH’s mission.
• Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines.
• Ability to work cooperatively with staff and others involved in the delivery of services to clients/members.
• Experience in managing multiple tasks effectively and meeting critical deadlines.
• Must maintain confidentiality relating to treatment in accordance with HIPAA guidelines.
• Ability to foster a patient-centered culture by promoting policies and procedures that improve client satisfaction.
• Ability to clarify assignments, establishes priorities and communicate effectively; ability to plan, direct, coach, motivate and evaluate the work of others.
• Ability to collect data for reporting purposes, and coordinate resources to accomplish goals and objectives with accuracy and complete tasks within designated timelines.