Shift Manager-Boston

Job description

Position Overview: We are looking for a highly motivated and results-driven Shift Manager to oversee operations during assigned shifts at our Heytea store. In this role, you will lead a team to ensure efficient store performance, uphold service quality, and maintain high operational standards. As a Shift Manager, you will be a critical part of the Heytea brand’s continued expansion and reputation for excellence in the food and beverage industry.

Key Responsibilities:

• Supervise store operations during assigned shifts, ensuring efficient workflows and adherence to company standards.
• Lead and motivate staff to deliver excellent customer service and maintain operational excellence.
• Resolve customer complaints and handle any issues with professionalism and care.
• Monitor inventory levels and communicate with management regarding stock needs.
• Assist in training new employees and providing ongoing performance feedback.
• Support store marketing and promotional activities during shifts, ensuring proper execution.
• Ensure compliance with local, state, and federal health and safety regulations.

Qualifications:

• Prior experience in retail, food service, or hospitality management.
• Strong leadership and decision-making skills.
• Excellent communication and customer service abilities.
• Ability to work flexible hours, including weekends and holidays.
• Ability to thrive in a fast-paced environment.

Benefits:

• Competitive pay and performance-based incentives.
• Opportunities for professional growth and development.
• Comprehensive training to help you succeed in the role.
• Be part of an innovative Heytea brand, making a mark in the U.S. food & beverage sector.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Coffee shop: 3 years (Required)

Language:

• English (Required)
• Chinese (Prefered)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person