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Resource and Support Specialist

YAI - Seeing Beyond Disability
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YAI and its network of affiliate agencies offer children and adults with intellectual and developmental disabilities (I/DD) a comprehensive range of services. Committed to seeing beyond disability, YAI provides opportunities for people to live, love, work, and learn in their communities.

Benefits of working with YAI:

  • DailyPay - Work today, get paid today!
  • Medical/Dental coverage for some part-time and all full-time positions
  • Tuition reimbursement
  • Paid Vacation/Holidays and Sick Time
  • 403(b) retirement with employer matching contribution
  • Life Insurance
  • Discounts on travel, entertainment, wireless services, shopping, and more!

How You'll Make an Impact:

LINK is the referral and information department for the YAI Network. LINK provides the latest information on resources and supports that make a difference in the lives of people with Intellectual and Developmental Disabilities and their families.

The Resource and Support (Information Specialist) receives and responds to telephone, email, and in-person inquiries related to YAI programs and services from people with disabilities, families, or other referral sources. The Information Specialist maintains the YAI LINK database to record inquiries, referrals, and outreach efforts. The Information Specialist also represents LINK and YAI programs both internally and externally and presents available services to a variety of audiences. The Information Specialist will also attend occasional functions and events to network with external agencies as well as potential stakeholders and educate about our services.

Key Responsibilities:

  • Receives and responds to telephone, email and in-person inquiries related to YAI programs and services from people with I/DD, family members and service providers.
  • Conducts face-to-face, electronic, or phone-based needs assessments; completes comprehensive notes and maintains accurate record keeping.
  • Determines services needed and makes appropriate referrals to YAI programs and services, government, and community programs. Tracks referrals and contacts in LINK/Salesforce database and ensures prompt follow-up.
  • Conducts targeted outreach and marketing activities.
  • Establishes and maintains productive relationships with agencies, organizations, and individuals who make referrals, or have the potential to make referrals to YAI; maintains database of professional contacts.
  • Presents to YAI employees, parent groups, community groups, and other service professionals on the I/DD service system and YAI services.
  • Assists with projects related to outreach, marketing, and development; represents LINK and YAI at programs, department meetings, DD Council meetings, subcommittee meetings, and other community meetings or events. Responds to service directory updates from governmental and other bodies.
  • Ensures I/DD resources are current and assists with maintaining internal and external services, resources, and vacancy databases.
  • Assists with the coordination of ongoing internal marketing of YAI services so that managers, clinicians, other YAI staff, and families are kept current on new or expanded service opportunities.
  • Partners with case management, clinic, and other fee-for-service programs to enable quick access to YAI services.
  • Assists with the training and orientation of interns, volunteers, and new employees and assists with other office duties as assigned.
  • If meeting the educational requirements, may assist with the review and scheduling of evaluations per Autism Center contract needs.
  • Performs all other duties as assigned.

Ideal Candidate:

  • Associate’s degree; and
  • Background in social work, public health, psychology, or human services.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of local and regional support services.
  • Empathetic, patient, and organized.
  • Ability to work a flexible schedule that may include occasional evenings and weekends.
  • Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.
  • Satisfactory equivalent combination of education, training and/or experience.

Schedule:

Monday to Friday, 9am to 5pm, with occasional evenings and weekends.

If you are passionate about making a difference in the lives of individuals with disabilities, we invite you to apply today and become part of our mission at YAI!

YAI is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $22.00 per hour