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Summary: 

Case Workers at Foothill Unity Center serve as comprehensive resource navigators who provide holistic support to individuals and families facing poverty, instability, and systemic barriers. They are trained to assist clients across a range of essential service areas—including housing, health, finance, and job development—and are equipped to assess needs, build action plans, and connect clients to critical resources.

Each Case Worker may develop specialized expertise in one or more of these service areas depending on their interests and the needs of the organization. Regardless of specialty, all Case Workers are cross-trained to provide integrated support tailored to client goals and circumstances.

Essential Duties and Responsibilities: 

  • Conduct holistic intakes and assessments to identify client goals, barriers, and service needs across housing, health, finance, and employment.
  • Develop individualized service plans focused on building stability and promoting self-sufficiency.
  • Provide hands-on budgeting support and financial coaching to help clients manage income, expenses, and debt.
  • Assist clients with eviction prevention, utility assistance, rental aid, and emergency resources.
  • Support clients in accessing healthcare, mental health resources, and public benefits.
  • Offer guidance and resources related to workforce readiness, training programs, and job placement.
  • Advocate on behalf of clients with landlords, employers, utility providers, and service agencies.
  • Collaborate with external partners, including legal aid, housing providers, workforce agencies, and healthcare institutions.
  • Accurately track and document client interactions, progress, and outcomes in CSMS and HMIS, ensuring confidentiality and HIPAA compliance.
  • Provide follow-up services to ensure long-term client success and stability.
  • Participate in community partnerships, coalitions, and outreach efforts to improve services and expand resource access.
  • Mentor and support interns, volunteers, and trainees engaged in client services.
  • Attend internal meetings, trainings, and agency events.
  • Other duties as assigned.

Supervisory:

This role does not supervise paid staff but provides oversight and mentorship to interns, volunteers, and trainees.

Qualifications:

Education/Experience

An equivalent combination of education and experience is acceptable. 

  • Bachelor’s degree in Social Work, Human Services, or a related field OR 2–4 years of relevant case management or homeless prevention experience.
  • Strong background in eviction prevention, utility assistance, and financial stability services.
  • Experience providing budgeting, financial coaching, or money management support to clients.
  • Familiarity with trauma-informed care, harm reduction, and Housing First approaches.
  • Knowledge of local resources, government programs, and nonprofit aid networks.
  • Experience working with diverse and underserved populations.
  • Experience with leading justice, diversity, equity, and inclusion initiatives. 
  • Experience in advocating organization’s vision and mission. 

Required Skills/Abilities

  • Ability to successfully pass a criminal background check and drug screen prior to hire. 
  • Must possess a valid Driver’s License, reliable transportation, and current car insurance.
  • Effective with time management, adaptability to change and work demands, and ability to multitask.
  • Proficiency in computer applications such as Microsoft Office, database systems, and web-based applications. 
  • Outstanding communicator with excellent speaking, writing, listening, and presentation skills. 
  • Excellent organization and critical-thinking skills, with superior attention to detail. 
  • Relates well with others and demonstrates compassion and empathy towards diverse populations with multicultural, socioeconomic, ethnic, and varying aged backgrounds. 
  • Knowledge and sensitivity regarding homelessness, mental health, and chronic issues. 
  • Models ethical standards of conduct and professional practices at all times. 
  • Leadership skills in supervising others with the ability to exercise good judgment. 
  • Demonstrates self-motivation, innovation, reliability, and responsible behaviors. 
  • Ability to demonstrate patience with complex cases that involve various goals and persons. 
  • Ability to publicly advocate on behalf of FUCI and the people it serves. 
  • Bilingual Spanish, Chinese, and/or Vietnamese is desired. 

Personal Characteristics

  • Awareness of disparities within other social services systems.
  • Compassion for vulnerable people of all races; ethnicities, origins, abilities, religions, genders, and ages.
  • Comfortable working with unhoused clients and able to project confidence with clients. 
  • Critical thinker and problem solver who is comfortable making tough decisions.
  • High degree of emotional intelligence, interpersonal skills, empathy, and humility.
  • Comfort working in a multi-ethnic and diverse organization.
  • Deep commitment to diversity, equity, and inclusion.

Certificates, Licenses, Registrations

  • Must possess a valid Driver’s License. 

Work Environment:

  • The work is typically performed in an office environment, with a moderate noise level. 
  • Occasional travel to company or client locations during the day and occasional evenings and weekends  may be required. 

Physical Demands:

  • Ability to sit, stand, and move as needed to complete requisite paperwork. 
  • Ability to travel/drive throughout L.A. County. 
  • Ability to commute to various client settings in the community, and to other FUCI locations. 
  • Ability to communicate clearly and effectively both in person and on the telephone. 
  • Ability to lift and carry up to 20 lbs. of employee and business files.
  • Ability to work at a computer terminal for the bulk of the workload for this position.